Hi everyone! 
We are a team of dedicated individuals who are always there to give you the best guidance and help that you require. 
But there is a process we need to follow and we ask you to help us in this journey! 
Please note the following things when you reach out to Support Team - 
1. SPAMMING MAILS - Once you write a mail, our Team receives it and we try our best to go through it and give the resolution to your query. 
It might take us some time but rest assured you will get a response within 24 hrs. You do not need to send multiple mails in a short succession to get a response since that may lead to confusion. 
2. REPLY TO THE SAME MAIL THREAD - If you have initiated a conversation with the Support Team and want to do a follow up, please feel free to reply to the same conversation. 
3. SUBJECT AND MAIL BODY - The best way we can help you quickly is if we understand what your query is from the start. 
So, please consider mentioning what your query or problem is in a short sentence or a phrase in the Subject line. 
You can explain the rest of the problem or query in the body of the mail. Please remember to attach any relevant screenshots if required. 
4. BATCH CODE, MODULE NAME, ASSIGNMENT/QUIZ NAME - We will understand your query better if you mention the batch code you are from, the module/quiz/assignment you have a problem with in the mail itself.
5. CERTIFICATION QUERIES - We understand that Certification exams can be challenging, but that is why you have plenty of time to prepare. 
Everything that you need to know is already there in the Certification tab. Whatever issue you face, please reach out to us. 
We ask you to have some patience in the duration. We will respond and help you the best we can. 
Thank you so much for understanding and collaborating with us! 